Our hours of operations are between Monday thru Saturday between the hours of 9:00AM Eastern to 9:00PM Eastern.

Hours of Operations in different time zones:

• Eastern: 9:00AM to 9:00PM, Monday thru Saturday
• Central: 8:00AM to 8:00PM, Monday thru Saturday
• Mountain: 7:00AM to 7:00PM, Monday thru Saturday
• Pacific: 6:00AM to 6:00PM, Monday thru Saturday
• Hawaii: 5:00AM to 5:00PM, Monday thru Saturday

You’re welcome to always submit a request after hours whether it’s to help you find resources or a Personal Assistant request. Your request will be addressed as soon as we’re open for operations the next business day.

Our average turnaround time for any resource or Personal Assistant request is within 24 hours but we’ll generally provide you a response promptly if the request is made during business operations hours.

Here’s a link to our How We Can Assist page for several examples of requests we can help with.

We offer flexible options to communicate along with chat including via phone, text, email, WhatsApp, Slack, Team, and most communication platforms. Just let us know what your preference is and we’ll be happy to accommodate.

You’re welcome to cancel anytime. We have no hassle policy so if you’d like to conclude your service, simply chat with us and submit your request. Please note that there are no refunds whether in partial or full after a billing cycle starts. Please let us know you’d like to terminate your service before your next scheduled billing date to avoid being auto-renewed.

We accept all major U.S. based credit & debit cards.

Our services are currently for users based in the US; however, if you reside outside the US and your requests are for tasks that can be carried out within the US along with your primary language of communication being English, we can be of assistance.

All of our plans are month-to-month so the minimum would be just one month.

You sure can! We offer the flexibility to change your plan which will take effect on your next scheduled billing date.

All of our team members are well-vetted and go through a background process to ensure that we have the right people serving you. To add, all Personal Assistants go through HIPAA training and certification process. If you require an NDA/CA, we’re happy to provide you one or you can provide one to us*.

*Any user NDA/CA requests are subject to review before any signatory agreement. 

At Interline we strive to provide a level of service that is nothing less than you deserve. If you’re unhappy with your service, please connect with us directly at contact@interlineus.com with your name, email address associated with your account, and your issue.

Absolutely, simply chat with support and submit a request to add more time to your account and we’ll go through an authorization process to quickly add more time.

You can just chat with us or reach us at contact@interlineus.com

We track time in 5 minute increments for all time being spent with your Personal Assistant.

All of our Personal Assistants both non-Dedicated and Dedicated are well-vetted, well-experienced, personal assistants that are all based in the US. We have a very diverse team that while they are currently personal assistants trained specifically to serve Interline’s users, come from different backgrounds and industries. All personal assistants at Interline are also HIPAA certified.

Our Personal Assistants are assigned based on staffing availability. You’ll have a single point of contact and the same assistant for all of your requests. If there is a particular need/skillset that you require, speak with us first and we’ll be happy to do our best to accommodate based on availability.

Absolutely, you’re welcome to share your account with one additional individual. An authorization form will need to be filled out to activate the account sharing permission. Just submit a request to begin the authorization process.

Our services are primarily designed to provide assistance to families who are caring for family members that have a disability, mental health condition, or are in need of senior care. If you’re seeking a general personal assistant, have a look at our other brand, TaskReef.com, for your needs.

Feel free to reach us at contact@interlineus.com if there’s a question you have not listed here. If you’d like to learn more and would like to speak with someone before signing up, just click here to schedule a call with us and we’ll be happy to connect with you.